1 Our Freshness & Quality Commitment
At Mughlai Ballimaran, our deghs simmer for over 10 hours on gentle coal embers, following authentic Purani Dilli recipes. Because every single portion of Shahi Degi Nihari, Nalli, Paya, and fresh Khamiri Roti is packed piping hot directly from live deghs and tandoors, we have established a clear and fair policy governing order cancellations and refunds.
2 Order Cancellation Policy & Time Window
Due to the highly perishable, freshly cooked nature of our dishes, order cancellation eligibility depends strictly on the kitchen preparation stage:
You may cancel your counter takeaway order within 5 to 10 minutes of placing it, provided our chefs have not already portioned your meat cuts or baked your breads. To cancel, immediately call our hotline at +91 63950 75873.
Once your degh portion has been unsealed, ladled, packed into food-grade tamper-evident containers, or staged at the collection desk, cancellations cannot be accepted under Indian food safety and hygiene regulations.
3 Eligible Situations for Full or Partial Refund
You are entitled to a full or partial refund in the following verifiable circumstances:
If an artisanal item (e.g. Nalli Nihari or Paya) runs out before your order can be completed and you decline an alternative substitution, you will receive an immediate 100% refund.
If any ordered dish is missing from your bag or differs from your confirmed receipt upon counter inspection, we will immediately supply the correct item or refund the price difference.
If a tamper-evident seal is breached or defective container spillage occurs at our takeaway counter during handover, we will promptly replace the container or issue a refund.
If an amount was deducted twice from your bank account or UPI app for a single order transaction, the duplicate amount will be reversed upon verifying the bank reference numbers (UTR).
4 Refund Method & Timelines
Refunds are executed strictly through the original mode of payment:
- UPI & Digital Payments: Processed back to your source UPI VPA or bank account within 24 to 48 business hours. Confirmation of the refund transaction reference (UTR) will be sent via WhatsApp.
- Counter Cash Payments: Handed over in cash immediately at our billing desk upon order verification by the manager on duty.
5 Non-Refundable Circumstances
Refunds or complimentary remakes cannot be provided in the following cases:
- Delayed Counter Collection: If you collect your takeaway package significantly past the scheduled readiness time and the food cools down.
- Incorrect Customer Coordinates: If an incorrect telephone number was entered, preventing order notification and leading to unclaimed food.
- Subjective Palate Preferences: Our recipes preserve 19th-century royal Mughlai seasoning and traditional spice levels. Personal variations in taste preference or heat tolerance do not qualify for a refund.
- Consumed Food: Claims submitted after the majority of a meal has been consumed cannot be entertained.
6 Customer Grievance & Redressal Escalation
We value your patronage and are committed to resolving any dissatisfaction swiftly and respectfully. For any refund requests, missing items, or billing discrepancies, please reach out to our management team directly:
Customer Care & Grievance Desk
Outlet: Mughlai Ballimaran
Location: Gali 3, Green Park Colony, Anupshahr Road, Near FM Tower, Manzoor Garhi, Aligarh, Uttar Pradesh 202002
Direct Helpline: +91 63950 75873 / +91 98371 47863
WhatsApp Grievance Support: +91 63950 75873